Access problems
The most common causes of access trouble are cookie settings, Adobe reader preferences, and pop-up blockers. Details on how to fix these are given below.
Adobe Reader PDF Viewer
If you are experiencing problems viewing PDF files (ie. blank screen or incomplete documents) then the Library recommends the following configurations depending on the version:
For Adobe Reader versions 7, 8 & 9
- Start Adobe Reader
- Go to Edit > Preferences > Internet
- Tick 'Display PDF in browser'
- Click OK
The file must be printed using the print icon or File/Print from the Adobe Acrobat Reader and not the Print icon from your web browser.
If pages do not print/fit on A4 try the following:
- Open the 'pdf' article
- File > Print
- From the Print menu, under page scaling, select "shrink large pages".
- This will allow the article to shrink to an A4 and still be readable.
If you continue to have problems or get the error "The file is damaged ......" try refreshing the page or return to the page that contained the link and click on it again.
Clear/Accept Browser Cookies
If you are experiencing problems accessing Databases or recorded lectures from off campus then the Library recommends the following configurations of IE, depending on the version.
Unsure of your version? (Select About Internet Explorer from the Help menu):
| Internet Explorer 6 | Internet Explorer 7 |
|---|---|
| Select Internet Options from the Tools menu | Select Internet Options from the Tools menu |
| Open the General tab (it should be the default) | Open the General tab (it should be the default) |
| Press Delete Cookies button (in the Temporary Internet files area) | Press Delete button (in the Browser history area) |
| Now open the Privacy tab | Select Cookies & Temporary Internet files options |
| Move the bar down until it says Accept All Cookies | Select Delete button |
| Press Apply | Press OK |
| Press OK |
Users of other browsers will need to consult the relevant user manuals.
Pop-Up Blockers
Some of the Library databases use 'pop-up' screens. If you have installed Pop-Up Blockers such as the Google toolbar, then you may encounter problems searching these databases.